Add Customer Opening Balance

Add a Customer Opening Balance

Use this function to enter the amount a customer already owes when your business starts using XPower or when approved historical balances need to be brought into the system.

Before You Begin

• Create or select the customer first.
• Confirm the correct outstanding amount and opening-balance date.
• Prepare a unique reference number for the opening balance.
• Ensure that the selected salesman and account type are correct.

Steps

1. Open the Customers screen.
2. Select the required customer from the customer list.
3. Select Add Balance.
4. In the Beginning Balance window, select the applicable Type.
5. Select the Salesman responsible for the customer account.
6. Enter the Reference No.. This reference number must be unique.
7. Enter the outstanding Amount.
8. Select the correct Date for the opening balance.
9. Select whether the entry should be Show or Hide, if this option is available in your company setup.
10. If the selected type requires it, select the relevant Journal or Vendor record.
11. Select Proceed to save the opening balance.

What Happens After Saving

XPower records the opening balance against the customer and creates the related customer statement entry. The amount is included in the customer’s outstanding balance and can be tracked through customer-related reports and statements.

Important Notes

• Do not use an opening balance to record a new sale. Use the normal invoice process for current sales transactions.
• Check the amount and date carefully before selecting Proceed.
• The reference number cannot be reused if it already exists in the system.
• Use the correct branch and customer before entering the balance.
• Opening balances affect customer outstanding balances and should only be entered by authorised users.

Common Issues

• Reference number already exists: Enter a new, unused reference number.
• Proceed button does not save: Check that the salesman, reference number, amount, and date have been completed.
• Incorrect customer balance: Review the opening-balance amount, date, and any existing opening-balance entries before creating another entry.